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Booking Policy

📝 Booking Policy (Effective 01/05/2022, Last updated 01/07/2025)

1. Booking System

To ensure we serve genuinely committed customers and respect our technicians’ schedules, new domestic bookings may require a booking fee (deposit). By requesting a booking, you agree to these terms.

2. Booking Fee for New Clients (Domestic)

  • A £50 non-refundable booking fee may be required to secure your appointment.
  • When requested, this fee must be paid within 24 hours of receiving our booking confirmation invoice.
  • If the fee is not paid within 24 hours, the booking will be automatically cancelled.
  • If you cancel the appointment, the booking fee will not be refunded.

3. Confirmations & Notifications

Once we receive your fee, you will get:

  • A confirmed appointment via email/text.
  • A 24 hour reminder before your booking.
  • A “technician en route” alert on the day, with estimated arrival time.

4. Alterations & Cancellations (Domestic)

  • Reschedule with ≥48 hrs notice: no extra charge.
  • Reschedule with ≥24 hrs but <48 hrs notice: 10% surcharge of job value.
  • Reschedule with <24 hrs notice: 20% surcharge of job value.
  • Cancel appointment: booking fee is forfeited.
  • Cancel with <48 hrs notice: 50% of job value (if higher than fee) is charged.
  • Cancel on the day / no-show: 100% of job value is charged.
  • At our discretion, charges may be waived for genuine emergencies or unavoidable issues.

5. Commercial Clients

  • Must provide a purchase order and accept our payment terms.
  • Confirmed bookings require at least 7 days’ notice.
  • Cancelling with <7 days’ notice: 10% cancellation fee.
  • Cancelling on the day or postponing may include additional fees for wages, travel, admin (up to £50).

6. Data & Privacy

  • We collect your name, address, email, and phone only to manage bookings.
  • For details of how we handle this info, please see our Privacy Policy.

7. Contact Us