Booking Policy
Booking Policy
This policy is effective as of 01May 2022 and was last updated on 01 September 2022.
Booking System
Safe Space Cleaning uses a booking system to ensure a smooth and efficient client experience from start to finish.
Our technicians rely on their diaries being full to maximise their earning potential. We therefore operate a non refundable booking deposit system, to ensure only genuine customers who want use our services book an appointment. For the same reason we also operate a strict alteration and cancelation policy.
Please read these policies carefully as by booking an appointment and paying a deposit you are agreeing to our terms and conditions.
Client Data
When you book a quotation or service from us we will collect certain personal information from you necessary for the operation of the booking system, including:
- Name
- Home address
- Phone/mobile number
In return, you will receive confirmation of any booked appointments via text and/or email.
Confirmation details should include the date and time of your appointment as well as details of the technician allocated to your job.
You may receive a booking reminder 24hrs prior to your booking.
In addition, you should receive a notification on the day of your appointment to tell you when the technician is enroute to you, also giving an estimated time of arrival.
Our technician may contact you using the contact details you have provided to us, should they need to speak with you with regards to your job.
Booking Requirements
Domestic Customers
Upon requesting a appointment for any of our services, you will receive a provisional booking confirmation, followed by an invoice for a Booking Deposit. The Booking Deposit sum is currently £50 and is non-refundable.
The booking deposit must be fully paid within 24hrs of the invoice being sent in order for the provisional booking to become a confirmed appointment.
If the deposit is not fully paid within 24hrs, the provisional booking will automatically be cancelled by our booking system.
Commercial Clients
Commercial clients are required to provide a signed Purchase Order and acceptance of our payment terms prior to any booking being confirmed, as well as a firm date from the client when the works can be undertaken unhindered, which should be at least 7 days in advance.
Alterations & Cancellations
Domestic Customers
Customers who wish to re-arrange their appointment to another date with at least 48hrs notice will not be subject of any additional fees.
Customers who wish to re-arrange their appointment to another date with at least 24hrs notice will attract a surcharge of 10% of the job value, which will be added to their final invoice.
Customers who wish to re-arrange their appointment to another date with less than 24hrs notice will attract a surcharge of 20% of the job value, which will be added to their final invoice.
Customers who cancel their appointment altogether will not receive a refund of their £50 deposit.
Customers who do not provide at least 48hrs notice of cancelation will be invoiced for 50% of the original job value, where this is greater than the deposit.
Customers who cancel on the doorstep, or who who fail to be available for their appointment without notice will be invoiced at 100% of the original job value.
At the discretion of the company, the cancelation fee may be waived or subject to reduction should the job be re-arranged due to a genuine error or unforeseen circumstances that could not be avoided.
Variaitons to the work being carried out should be made to our head office at the earliest opportunity, regardless of whether you require more or less work carried out than originally planned.
Variations to the work shedule, where less work is carried out, with less than 48hrs notice will be invoiced at 100% of the original job value.
Variations to the work shedule where additional works are required, with less than 48hrs notice, will be carried out at the discretion of the operator, time allowing.
If the opertaor does not have enough time to complete the extra work, this may have to be scheduled as as new call out at a future date, which may attract additional charges.
Commercial Clients
Commercial Clients should refer to any agreement made with Safe Space Cleaning with regards to alterations or cancelations for any particular job as conditions and subsequent penalties may vary.
Notwithstanding, in lieu of any other formal written agreement, commercial clients who cancel an appointment with less than 7 days notice will incur a cancellation charge of 10% of the job value.
Where a job is cancelled or postponed on the day of the scheduled appointment, additional fees may be incurred at the discretion of Safe Space Cleaning. This may include, but is not limited to, staff wages on an hourly basis, mileage or other travel related costs plus an administration fee not exceeding £50.
Contact Us
For any questions or concerns regarding your booking, you may contact us using the following details:
Write to Us: Safe Space Cleaning. Portland House, Belmont Business Park, Durham, DH1 1TW.
Email Us: [email protected]
Telephone: 0191 359 2065
Other Information
Please visit our Privacy Policy page to see information regarding how we may collect, retain and use your personal information, and also our Images and Video Policy, which covers the taking of images and/or videos of our work whilst at your property or place of work.
Our Terms & Conditions page contains information regarding your use of our website.